Service Requests
- Guide: Accepting Service Requests
- Guide: Contacting Participants after Accepting Service Requests
- How does the Reserve feature work for Service Requests?
- What is Direct Connect?
- How do participants and their supporters submit service requests?
- How do I update my service request status?
- Can you change how and when you receive service request notifications?
- When do I receive service requests for Telehealth?
- I accepted a service request via email, but got taken to a 'this request is no longer available' page. Why is this?
- Can I pause the notifications?
- Can our intake/reception receive the service request notifications?
- If I accept a request, do I have to contact the participant?
- How will I know the client has accepted or rejected me versus the other 2 providers?
- How long will the client service request stay open before it expires?
- I'm not getting any service requests sent to me, why is that?
- How many providers can accept a request?
- How do I update my Service Offering, to receive relevant service requests?
- If I accept a service request, how do I contact the participant?